TERMS OF SERVICE

Last modified: July 21, 2026

CLÁUSULAS / CLAUSES

1. INTRODUCTION & ACCEPTANCE OF TERMS

These Terms of Service (“Terms”) govern your access to and use of the GuestAdmin.io platform, website, and services (collectively, the “Services”).

By registering for or using the Services, you (“Client”, “Data Controller”, “you”) agree to be bound by these Terms.

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein. If you do not agree, you must not use the Services.

2. ABOUT GUESTADMIN

GuestAdmin.io is a service provided by:

Hub Connect Limited

Company Number: 10355490
Registered Office: WBASL, Sullivan Court, Wessex Business Park, Colden Common, Winchester, Hampshire, SO21 1WP, United Kingdom
Email: [email protected]
Website: https://guestadmin.io

In these Terms, “GuestAdmin”, “we”, “us”, and “our” refer to Hub Connect Limited.

3. DESCRIPTION OF SERVICES

GuestAdmin.io provides an automated compliance platform that:

Captures booking and guest data
Submits guest data to regulatory authorities across Europe and other jurisdictions
Creates and stores digital guest books for 3–5 years
Integrates with OTAs, PMS, and other third-party platforms via iCal, APIs, and webhooks
Provides a real-time bookings dashboard and reporting tools

4. PROCESSOR’S OBLIGATIONS

4.1 You must create an account to use the Services. You agree to provide accurate, current, and complete information during registration.

4.2 You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

4.3 You must notify us immediately of any unauthorised use of your account.

4.4 We reserve the right to suspend or terminate accounts that violate these Terms.

5. CONTROLLER’S OBLIGATIONS

5.1 Subscription Plans. Services are provided on a subscription basis. Fees, billing terms, and plan details are set out in the applicable Pricing & Billing Terms annexe.

5.2 Payment. All fees are due in advance and payable via the payment methods we accept (currently PayPal, Visa, MasterCard, and Direct Debit). Fees are non-refundable except as expressly stated.

5.3 Taxes. You are responsible for all applicable taxes, including but not limited to VAT, IVA, or sales tax, unless we are required by law to collect and remit them.

5.4 Late Payment. If payment is not received by the due date, we may suspend access to the Services until payment is made.

5.5 Price Changes. We may modify subscription fees with 30 days’ prior notice.

6. RETENTION OF GUEST DATA

6.1 You represent and warrant that you have the legal authority to enter into these Terms.

6.2 You agree to use the Services in compliance with all applicable laws and regulations, including data protection laws (EU GDPR, UK GDPR, and local equivalents).

6.3 You are responsible for obtaining all necessary consents from guests whose data you submit through the platform.

6.4 You shall not use the Services for any unlawful purpose or in a manner that could damage, disable, or impair the platform.

The following terms constitute a Data Processing Agreement between you (the Data Controller) and GuestAdmin (the Data Processor) in accordance with Article 28 of the EU GDPR and Article 28 of the UK GDPR.

7. DATA PROCESSING AGREEMENT

7.1 PURPOSE AND SCOPE

This DPA governs the processing of personal data by the Data Processor on behalf of the Data Controller in connection with the provision of the Services, including the collection, storage, and submission of guest data to competent authorities.

7.2 DURATION

This DPA shall remain in effect for the duration of the Services provided under these Terms.

7.3 PROCESSOR’S OBLIGATIONS

The Data Processor shall:

Process personal data only on documented instructions from the Data Controller
Not use the data for its own purposes or disclose it to third parties without authorisation
Ensure that personnel authorised to process the data are subject to confidentiality obligations
Implement appropriate technical and organisational measures as required by Article 32 GDPR
Assist the Data Controller in fulfilling its obligations regarding data subject rights
Delete or return all personal data upon termination of the Services, subject to legal retention requirements
Notify the Data Controller without undue delay upon becoming aware of a personal data breach

7.4 CONTROLLER’S OBLIGATIONS

The Data Controller shall:

Ensure that the processing of personal data is lawful and has a proper legal basis
Provide appropriate privacy notices to data subjects in accordance with Articles 13 and 14 of the GDPR
Supervise the processing and compliance with this DPA
Respond to data subject requests in coordination with the Processor

7.5 DATA RETENTION

The Data Processor shall retain guest personal data for a period of 3 to 5 years depending on the applicable national legal requirements of the property’s location. After the retention period, data shall be securely deleted or anonymised, except where continued retention is required by law.

7.6 DELIVERY OF PRIVACY NOTICE

The Data Controller may delegate to the Data Processor the delivery of the privacy notice to guests at the time of booking or check-in. The legal responsibility for informing data subjects remains with the Data Controller.

7.7 SUB-PROCESSORS

The Data Controller authorises the Data Processor to engage sub-processors as necessary for the provision of the Services. A current list of sub-processors is available upon request. The Data Processor shall notify the Controller of any changes to sub-processors, and the Controller may object within 14 days.

7.8 INTERNATIONAL TRANSFERS

Where personal data is transferred outside the UK or European Economic Area, such transfers shall be made using appropriate safeguards, including Standard Contractual Clauses (SCCs), UK International Data Transfer Agreement (IDTA), or adequacy decisions, as applicable.

We implement and maintain appropriate technical and organisational security measures to protect personal data, including:

2048-bit encryption for data in transit
Encryption of data at rest
Access controls and multi-factor authentication
Regular security assessments and penetration testing
Incident response procedures

8. PRICE OF THE DATA PROCESSING SERVICES

The Data Processor shall be remunerated for the data processing services provided under this agreement in accordance with the terms separately agreed upon between the parties.

This remuneration shall cover all activities necessary for the proper performance of the services described herein, including but not limited to data management, technical support, and compliance with applicable data protection regulations.

Unless otherwise agreed in writing, invoicing and payment terms shall be established and communicated by the Data Processor to the Data Controller in advance.

Any additional services not covered by this agreement that may be requested by the Data Controller shall be subject to a separate quotation and mutual agreement.

8.1 Sub-processors

The Processor may not subcontract any processing without the prior and express authorization of the Controller.

9. INTERNATIONAL TRANSFERS

9.1 All rights, title, and interest in the Services, platform, software, and associated technology are owned by or licensed to Hub Connect Limited.

9.2 You retain all rights to your data and the data of your guests.

9.3 Nothing in these Terms grants you any right to use our trademarks, logos, or branding without prior written consent.

We aim to provide 99.9% platform availability, subject to scheduled maintenance and circumstances beyond our reasonable control. Specific service level commitments, if any, shall be set out in a separate Service Level Agreement between the parties.

10. CONFIDENTIALITY

Both parties agree to maintain confidentiality regarding the data processed.

11. LIMITATION OF LIABILITY

11.1 To the maximum extent permitted by applicable law, GuestAdmin shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with these Terms or the Services.

11.2 Our total liability to you for any claims arising under these Terms shall not exceed the total fees paid by you in the 12 months preceding the claim.

11.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12. TERMINATION

12.1 Either party may terminate these Terms in accordance with the notice period set out in the applicable subscription plan.

12.2 We may suspend or terminate your access to the Services immediately if you breach these Terms or fail to make payment when due.

12.3 Upon termination, your access to the Services will cease, and we will delete or return your data in accordance with the DPA, subject to legal retention requirements.

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms from time to time. We will notify you of material changes by email or through the platform. Continued use of the Services after the effective date of the changes constitutes acceptance of the updated Terms.

For questions about these Terms, please contact us:

Email: [email protected]

Address: Hub Connect Limited, WBASL, Sullivan Court, Wessex Business Park, Colden Common, Winchester, Hampshire, SO21 1WP, United Kingdom